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Terms of service

Last updated: November 7, 2026

These Terms of Service ("Terms") govern your use of mohjewels.com and any purchase, appointment or bespoke commission with MOH Jewels ("MOH", "we", "us"). Please read them carefully. By using our website or services you agree to these Terms.

1. Eligibility and Accounts

You must be at least 18 years old, or the age of majority where you live, to make a purchase or commission. You are responsible for the accuracy of the information you give us and for keeping any account login secure.

2. Products, Descriptions and Pricing

  • We describe our jewelry as accurately as we can. Because many pieces are handmade, small variations in color, weight, stone size and finish are normal and are not defects.
  • Gold-based prices can change daily with the market rate. The price shown at checkout, or in your written quote, is the price you pay.
  • Prices are in US dollars and exclude applicable sales tax, which is added at checkout.
  • Pieces marked "Price on request" are quoted individually. A quote is valid only for the period stated on it.
  • We may correct pricing or description errors and may cancel an order affected by an error, with a full refund.

3. Diamonds, Gemstones and Certification

Where stated, center stones come with a certificate from an independent lab such as GIA or IGI. Lab-grown diamonds are always identified as lab-grown. Gold is hallmarked to the stated karat. Gemstones may be treated, as is common in the trade; known treatments are disclosed on request.

4. Orders and Payment

An order is accepted when we confirm it. We may decline or cancel an order, for example for suspected fraud or if an item is unavailable, and refund any amount paid. Orders over $5,000 may require identity verification. Payment is processed securely by our payment providers. Pay-over-time options are offered by third parties and subject to their own terms and approval.

5. Bespoke and Made-to-Order Pieces

  • Bespoke and made-to-order work begins after you approve the final design and pay the required deposit.
  • Deposits are non-refundable once materials have been purchased or work has started, except as required by law.
  • Delivery estimates are given in good faith but may change; we will keep you informed.
  • Custom, engraved, resized-to-order and made-to-order pieces cannot be returned, but are covered by our warranty.

6. Shipping and Risk

Orders ship fully insured within the United States, and a signature is required. Risk of loss passes to you on delivery. Please inspect your package on arrival and report any damage or missing items within 48 hours.

7. Returns and Exchanges

Eligible ready-to-ship pieces may be returned within 30 days of delivery, unworn, in original condition and with all certificates and packaging. Refunds go back to the original payment method within 10 business days of our inspection. Custom, bespoke, engraved and made-to-order items are final sale.

8. Warranty and Lifetime Care

We warrant our jewelry against manufacturing defects for one year from delivery. This does not cover normal wear, loss of stones caused by impact, misuse, or repairs by others. Free cleaning, prong checks and one resizing are offered for life, subject to the design allowing it.

9. Appointments

Appointments are free. Please give at least 24 hours notice if you need to reschedule. For security, high-value pieces are shown by appointment only.

10. Intellectual Property

All content on this site, including designs, photographs, text and logos, belongs to MOH Jewels or its licensors and may not be copied or used without our written permission. Designs we create for you remain our intellectual property unless agreed otherwise in writing.

11. Acceptable Use

You agree not to misuse the site, including by attempting unauthorized access, interfering with its operation, scraping content, or submitting false or unlawful information.

12. Disclaimers and Limitation of Liability

The site is provided "as is". To the fullest extent permitted by law, MOH Jewels is not liable for indirect, incidental or consequential damages, and our total liability for any claim is limited to the amount you paid for the product or service involved. Nothing in these Terms limits rights you have under applicable consumer protection law.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Gwinnett County, Georgia, and you consent to their jurisdiction. Please contact us first; most concerns can be resolved quickly.

14. Changes to These Terms

We may update these Terms from time to time. Changes apply from the date posted and do not affect orders already accepted.

15. Contact Us

MOH Jewels
3170 Peachtree Pkwy, Suwanee, GA 30024
Phone: +1 770-734-1111
Email: info@mohjewels.com